Still not working? Your thermal printer probably needs a good cleaning. If you don't know what size paper roll fits in your thermal printer, try our POS Supply Finder or call us at 88. Step 3.) Check to be sure you have the correct roll size or core size, as too little or too big may cause issues. Drop it in and pull out some excess paper. Note that the roll is placed with the paper feeding under, not over. See the diagram below for an example of proper paper loading: Step 2.) Verify that the thermal paper was loaded correctly. If it's thermal paper, you will get a black mark where you scratched. Step 1.) Verify that the roll is thermal coated paper by scratching the surface of the paper with a coin or nail. (For Epson TM-T88 specific errors, check out our Troubleshooting Your Epson TM-T88 Series Thermal Printer video below.) There are three simple steps that may help get you back on track. Looking for tips on how to fix your Thermal Printer? A lot of the times the printer is not actually broken, but instead the Thermal Paper is being loaded incorrectly or the wrong paper is being used. Techniques to Ensure Your Thermal Receipt Printer is Functioning Properly POS Supply Solutions Blog - Troubleshooting Your Thermal Printers
